Terms and Conditions - House Clearance Sutton
Welcome to our House Clearance Sutton services. By utilizing our services, you agree to abide by the following Terms and Conditions. Please read them carefully to ensure a clear understanding of our policies and procedures.
1. Introduction
These Terms and Conditions govern the use of our house clearance services in Sutton. They set out the rights and responsibilities of both the service provider and the client. By booking our services, you accept these terms in full.
2. Definitions
- Service: Refers to the house clearance services provided by our company in Sutton.
- Client: The individual or entity requesting our house clearance services.
- Agreement: These Terms and Conditions along with any additional terms agreed upon during the booking process.
3. Services Offered
Our House Clearance services include the removal of unwanted items from residential properties in Sutton. We handle everything from furniture and electronics to personal belongings, ensuring a thorough and efficient clearance.
3.1 Scope of Services
- Removal of bulky furniture and appliances
- Disposal of unwanted household items
- Sorting and categorizing items for donation or recycling
- Cleaning of the property post-clearance
- Transportation of items to designated facilities
3.2 Service Limitations
While we strive to accommodate all clearance needs, certain items may require special handling or disposal methods that are outside the scope of our standard services. These include hazardous materials, chemicals, and items requiring professional disassembly.
4. Booking and Scheduling
Bookings can be made through our website or by contacting our customer service team. Upon booking, a confirmation will be sent detailing the date and time of the clearance.
4.1 Scheduling Changes
If you need to adjust your scheduled clearance, please notify us at least 48 hours in advance to avoid any inconvenience or additional charges.
5. Payment Terms
Payment for our services is due upon completion of the clearance. We accept various payment methods, including credit/debit cards, bank transfers, and cash.
5.1 Pricing
Our pricing is based on the volume of items to be cleared, the complexity of the job, and the distance for transportation. A detailed quote will be provided prior to the commencement of services.
5.2 Additional Charges
Any additional services requested that are outside the initial agreement may incur extra charges. These will be discussed and agreed upon before proceeding.
6. Cancellation Policy
Clients may cancel their booked services up to 48 hours before the scheduled clearance without incurring any fees. Cancellations made within 48 hours of the appointment may be subject to a cancellation fee.
7. Liability
We take utmost care in handling your belongings during the clearance process. However, we are not liable for any pre-existing damages or losses incurred during the clearance, except in cases of gross negligence.
7.1 Insurance
Our company holds comprehensive insurance to cover accidental damages during the clearance process. Details of our coverage can be provided upon request.
8. Privacy Policy
Your privacy is important to us. Any personal information collected during the booking and clearance process is stored securely and will not be shared with third parties without your explicit consent.
9. Compliance with Laws
All our operations comply with the relevant local and national regulations pertaining to waste disposal, recycling, and data protection in Sutton and the surrounding areas.
10. Dispute Resolution
In the event of any disputes arising from the services provided, we encourage clients to contact us directly to seek an amicable resolution. If a resolution cannot be reached, the matter may be escalated to the appropriate legal authorities.
11. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
12. Acceptance of Terms
By engaging our House Clearance Sutton services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.